The Westin Surabaya · Internship
Front Office Trainee · Club Lounge
Mar 2026 – Sep 2026 · 7 mos
Supported premium guest relations, executive lounge service, and front office operations for VIP and Marriott Bonvoy guests.
ER.
Enrico Richardo.
Hospitality & Hotel Management Student
Hospitality Professional
Hospitality Professional
Hospitality and hotel management professional with front office and guest relations experience at The Westin Surabaya, complemented by work in food and beverage, customer relations, and event operations. Passionate about exceptional guest experiences, service leadership, and building a career in luxury hotel management.
01 / The journey
Professional Experience
PT Jack John Lestari · Full-time
Public Relations & Customer Relations
Jan 2023 – Present · 3 yrs 10 mos
Supported guest communication, customer relations, and food and beverage business operations.
PT Platinum Padel Indonesia · Part-time
Hospitality Specialist
Nov 2025 – Apr 2026 · 6 mos
Contributed to hospitality planning and service operations in a pre-opening environment.
Elementary School State 3 of Jajar Tunggal (SDN Jajar Tunggal III) · Internship
English Language Teacher
Jan 2026 – Feb 2026 · 2 mos · Surabaya, East Java · On-site
Supported English language learning for elementary school students.
Miles For Smile 2025 · Full-time
Director of Event Operations
Apr 2025 · 1 mo
Led event planning and coordination for a community event involving approximately 800 participants and 10 sponsors.
GMS Church · Volunteer
Hospitality
Jan 2025 – Nov 2026 · 1 yr 11 mos
Contributed to church hospitality and guest welcoming activities.
02 / Development
Education
BHMS · Lucerne, Switzerland
Bachelor's in Hospitality & Hotel Management
Currently studying at Business & Hotel Management School (BHMS). Focused on hospitality and hotel operations, leadership, and luxury guest experience.
Current studentView My CV
Open curriculum vitae (PDF)
03 / Capabilities